Our 5 commitments
Every line below is independently verifiable. If any of it turns out to be false, email compliance@sealink.asia — we either fix it or you're welcome to quote us on it.
Commitment #1
Public status for every launched upstream
For every upstream listed in SeaLink, current availability is published at /trust and /status. We publish live health checks so you can see what is operational right now.
Commitment #2
Billing you can reconcile
SeaLink gives customers a billing record tied to their account, usage, and payment method. Card payments are handled by Stripe, and local wallet top-ups use payment links. The dashboard keeps billing records, top-ups, and usage in one place so finance teams can reconcile spend without rebuilding metering themselves.
Commitment #3
Every API response names its upstream
Every successful SeaLink API response carries X-SeaLink-Upstream (the provider family serving the request), X-SeaLink-Original-Model (what you asked for), and X-SeaLink-Served-Model (what answered). When fallback fires, X-SeaLink-Fallback: true is set.
Commitment #4
5 minutes from signup to first call
Sign up with email link → create an API key → the dashboard shows you a curl that works. No trial paperwork, no credit limit increase tickets, no 'request access' delays. If your first 5 minutes don't include a successful API call, we want to hear about it.
Commitment #5
Unused balance refundable for 30 days
Top up to test, find SeaLink isn't a fit, get the unused balance back within 30 days, no questions. Already-consumed tokens are non-refundable (we've already paid the upstream). Subscription plans pro-rate on cancellation. Full policy at /legal/refund.
The longer version
These five are the core product-experience commitments; the longer explanation is in the blog post How SeaLink is built.