Service Level Agreement
Last updated: 2026-05-11
Agreement scope: This SLA applies to the SeaLink API service and aligns with /commitments, /status probes, API error envelopes, and the service credit schedule.
1. Availability target
≥ 99.9%% monthly uptime. "Uptime" is the percentage of HTTP requests to https://api.sealink.asia that return non-5xx responses.
2. Measurement
Internal 1-minute liveness probes + third-party monitoring (StatusGator / UptimeRobot). Real-time stats on /status; monthly report at month-end.
3. Excluded events
- Planned maintenance announced ≥ 72 hours in advance (≤ 4 hours / month)
- Upstream provider outages (Anthropic / OpenAI / Alibaba / ByteDance etc.)
- Rate-limited 429 responses when Customer exceeds plan RPM/TPM
- 402 responses due to insufficient Customer balance
- Internet backbone / DNS / Customer's local network failures
- Force majeure (natural disaster, war, government order)
4. Service credits
| Monthly uptime | Credit (% of monthly fee) |
|---|---|
| ≥ 99.9% | 0% |
| 99.0% – 99.9% | 10% |
| 95.0% – 99.0% | 25% |
| < 95.0% | 50% |
Credits are automatically applied to Customer's SeaLink balance. "Monthly fee" means SeaLink's monthly service charge, excluding upstream token cost.
5. How to claim
If monthly uptime falls below 99.9%, SeaLink auto-credits within 10 business days after month-end. No claim required. For billing disputes, email billing@sealink.asia.
6. Sole remedy
Service credits are Customer's sole and exclusive remedy for SLA misses. This does not limit other rights under the Terms of Service, but SLA-related damages are capped at the credit amounts above.